Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.dogsdogy.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.
If the Digital product you download does not match what was advertised, reach out to us at hello@dogsdogy.com to let us know!
Once your payment is processed at checkout you’ll receive a confirmation email as well as an additional digital download email. The digital download email will contain a link you can use to download the digital product you’ve ordered.
No, currently there is no limit to the number of times you can download the digital product using the link provided. Please keep in mind distribution or resale of digital products violates our terms and conditions and can lead to legal action.
First, please allow five minutes for the email to arrive and check your email spam box for the emails. If you still can’t find them, please contact hello@dogsdogy.com and confirm the name and email that should be associated with the order. Please be sure to include a link to the listing you purchased the digital product from.
Typically, issues accessing files can be caused by the following reasons:
If you continue to have trouble, please contact hello@dogsdogy.com for assistance.